Refund Policy

Last updated: 1/2/26

1. Overview

South Devon Tutors is a trading name of Porter Education Limited.

We operate as an online directory and information platform, helping parents find independent tutors and providing optional listing and verification services for tutors.

This Refund Policy explains when refunds may or may not be available.

2. Tutoring Services

South Devon Tutors does not provide tutoring services.

All tutoring sessions, payments, cancellations and disputes are arranged directly between parents and tutors.

We therefore cannot offer refunds for:

Tutoring sessions
Missed lessons
Tutor cancellations
Dissatisfaction with tuition
Exam outcomes or academic progress

Any refund relating to tuition must be requested directly from the tutor involved.

3. Directory Listings for Tutors

Fees paid by tutors may include:

Directory listing fees
Featured listing fees
Verification fees

Unless otherwise stated, all listing and verification fees are non-refundable once:

a listing has gone live, or
verification checks have commenced

This includes situations where:

a tutor chooses to stop tutoring
availability changes
personal circumstances change

4. Exceptional Refunds

Refunds may be considered at our discretion where:

A technical error resulted in duplicate payment
A service was charged but not provided
An administrative error occurred

Any refund requests must be submitted in writing within 14 days of payment.

5. Digital Products and Resources

Where digital resources or downloads are purchased:

All sales are final
Refunds cannot be issued once content has been accessed or downloaded

This is in accordance with UK consumer law relating to digital content.

6. Events and Mock Exams

For events such as 11+ mock exams, refunds are subject to the following:

Cancellations more than 7 days before the event may be eligible for a refund or credit (minus administrative fees)
Cancellations within 7 days of the event are non-refundable
Non-attendance on the day is non-refundable

Where events are cancelled by South Devon Tutors, a full refund or alternative date will be offered.